AML Policy

Our commitment

We follow the AML and counter-terrorist financing rules that apply to us, and we review our procedures regularly so they stay effective. All users must follow this Policy.

Know your customer (KYC)

We may ask users to prove who they are, especially before large withdrawals, when something looks unusual, or when the law requires it. Depending on the case we may ask for:

• full name and date of birth;
• residential address;
• a government-issued ID such as a passport, national ID card or driving licence;
• proof of address such as a recent utility bill or bank statement;
• proof that you own the wallet you use;
• a selfie or liveness check to confirm the documents are yours.

AML controls

We use the following controls:

• Transaction monitoring: deposits, withdrawals, transfers and play are watched for suspicious patterns such as very large amounts, deposits followed by withdrawals with little or no play, or use of several accounts.
• Risk assessment: users are reviewed by risk, taking into account things like country, behaviour, transaction history and type of activity. High-risk users get extra checks.
• Customer due diligence: we check identities and, for higher-risk users including politically exposed persons, we carry out enhanced due diligence.
• Sanctions and restricted regions: we do not serve people or wallets that are on sanctions lists or located in places we block.
• Training: the people who work for us are trained to recognise and report suspicious activity.
• Record keeping: identification records and transaction records are kept for at least five years, or longer if the law requires it.

Withdrawals

We may hold, delay or refuse a deposit or withdrawal while we carry out checks, and we may refuse it if we cannot satisfy ourselves about the source of funds or the identity of the user. Bonuses, rain and other rewards may not be used to move money without genuine play. Funds can be returned only to the wallet they came from.

Reporting

If we suspect money laundering, terrorist financing or another crime, we may freeze the account, close it, and report it to the competent authorities without telling you first. We cooperate with law enforcement and regulators.

Your part

Only use money and wallets that belong to you and come from a legal source. Give us true information and tell us if your details change. If you refuse to provide the information we ask for, we may restrict or close your account.

Contact

If you have a question or want to report something, write to support@wagerblox.com.